Jessica (Frobel) Collier

Jessica Collier's Resume. Updated March 2010.

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Location: Fort Lauderdale, Florida, United States

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Sunday, March 28, 2010

Bio - ion interactive

View my bio at ioninteractivecom

Saturday, June 07, 2008

Notary Services

Notary Listing
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Friday, October 05, 2007

Personal Blog

Jessica Collier's Personal Blog

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Sunday, August 05, 2007

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Thursday, May 18, 2006

Resume

EDUCATION

B.S. Organizational Communication, Learning & Design
Ithaca College
Sigma Iota Epsilon Professional Management Fraternity
Dean's List - Roy H. Park School of Communications
National Dean's List
Florida Public Notary

WORK EXPERIENCE

Client Services Director, ion interactive, Boca Raton FL
June 2008-Present

Account Manager, ion interactive, Boca Raton FL
May 2007-June 2008

Managed 8-12 full-service clients, including Anthem Blue Cross Blue Shield, HSBC, and The New England Journal of Medicine. Supported the management of 14 self-service clients.

• Nurtured and built strong client relationships with open, effective communication
• Managed and coordinated simultaneous client deliverables, schedules, projects and associated tasks in a deadline-oriented environment
• Strategic account service, leadership and consulting
• Guided & managed projects and services by coordinating internal resources, client expectations, deliverables, etc.
• Identified, defined and communicated current and future client needs, requests and requirements
• Provided systems and tools training to clients
• Established, executed and managed billing multiple clients and billing schedules
• Prepared/presented proposals, concepts, post-click marketing plans, and other ion deliverables to clients
• Trained/mentored new account team members

Account Coordinator/Production Manager, ion interactive, Boca Raton FL
June 2006-May 2007

• Assisted in client campaign/project planning, execution, management and analysis
• Built and maintained strong working relationship with clients
• Managed tactical client communication and cross team coordination
• Production management and scheduling of internal resources
• Lead weekly production, technology and status meetings
• Developed, wrote and edited a wide range of business materials including: banners, web copy, podcasts, and conversion paths

Office Manager, ion interactive, Boca Raton FL
June 2005-June 2006

Administrative & office management/support, assisted with client and prospect communication, project management and general duties associated with the operations of the company & office.

• Supported office & staff with client communication, project management, scheduling
• Coordinated vendors & office maintenance
• Planned & scheduled meetings, conferences, teleconferences, and travel
• Research and data entry on the internet
• Project invoicing and tracking; other light bookkeeping
• Prepared meeting & contact reports
• Prepared monthly reports for clients
• Project-related scheduling, coordination & communication
• Prepared marketing kits & responding to prospect inquiries
• Proofed written documents & other company deliverables

http://www.ioninteractive.com

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Executive Assistant, Feratech Inc., Fort Lauderdale FL
January - June 2005

Used working knowledge of Quickbooks Pro to compile and analyze financial information for statistical analyses and determination of current and projected company financial position

Updated manual and developed presentations/documents based on fiscal research detailing assets, liabilities, capital, profit and loss, and budget

Served as the “right hand” to the CEO, providing all administrative and Human Resource support for the Executive team.

Managed and maintained company relationships between customer, vendor, and employees
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Web Services Marketing Assistant, Sea-Comm Media, Wilmington, NC
May 2002 - August 2002

Conducted audience research and analyses, helping to determine customer need

Assisted in the planning and promotion of station projects, proposals, and special events

Marketed towards the most profitable listener, resulting in increased product value and demand

Worked closely with sales staff in order to maintain timely and effective communication between departments
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Vector Marketing Sales Representative
Winter 2000

Presented Cutco products for sale direct to the consumer

Identified potential customers through personal referral and lead generation

Attended advanced training workshops and conferences on personal sales techniques, consumer behavior, time management, and effective communication

SOFTWARE KNOWLEDGE

Windows/OSX Proficient

Microsoft Office X/ Mac
Proficient in Excel, Word, Pages, Keynote, PowerPoint

Quickbooks/FreshBooks Accounting Software

LiveBall Post-Click Marketing Platform

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